richdiaz84
10-Dec-2010, 03:07
Customer Care Specialist
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned
Qualifications:
• Qualified candidates must demonstrate initiative and interest in learning and understanding the support needs of ACS Expedited Solutions systems and applications
• Excellent communication (written and spoken) and follow-up skills are necessary
• Ability to review, understand, and adhere to documented procedures
• Candidates must be flexible and able to multi-task in a fast-paced environment
• Must be a strong self starter, and be able to take ownership of an area and work with minimal supervision
• Highly organized, detail oriented, possessing the ability to manage multiple priorities and assignments
• Experience supporting Microsoft Windows production operations and PC Support.
• Personal computing skills, to include a working knowledge of Microsoft Office products and PC Support
Graphic Designer
Tiene que manejar un buen ingles y que tenga experiencia en el ramo de publicidad. No tengo el job description al momento pero abajo están algunos de los requisitos que debe tener.
· Manejo de CorelDraw preferible si es en un PC y no Mac.
· Experiencia en diseñar anuncios para periódicos o revistas. Haciendo brochures también.
· Cualquier otra experiencia con software para diseño es un plus.
· Habilidades de ingles escrito y hablado como mínimo en un 90%
· Dos años de experiencia.
· Educación universitaria relacionada en el área de diseño grafico.
Si tienen conocidos para ambas plazas necesito los curriculums en Ingles ya que tiene que ser evaluados en USA.
Salario quieren saber...apliquen y si los llaman a entrevista alli les dicen.
Cualquier duda por pm.
Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned
Qualifications:
• Qualified candidates must demonstrate initiative and interest in learning and understanding the support needs of ACS Expedited Solutions systems and applications
• Excellent communication (written and spoken) and follow-up skills are necessary
• Ability to review, understand, and adhere to documented procedures
• Candidates must be flexible and able to multi-task in a fast-paced environment
• Must be a strong self starter, and be able to take ownership of an area and work with minimal supervision
• Highly organized, detail oriented, possessing the ability to manage multiple priorities and assignments
• Experience supporting Microsoft Windows production operations and PC Support.
• Personal computing skills, to include a working knowledge of Microsoft Office products and PC Support
Graphic Designer
Tiene que manejar un buen ingles y que tenga experiencia en el ramo de publicidad. No tengo el job description al momento pero abajo están algunos de los requisitos que debe tener.
· Manejo de CorelDraw preferible si es en un PC y no Mac.
· Experiencia en diseñar anuncios para periódicos o revistas. Haciendo brochures también.
· Cualquier otra experiencia con software para diseño es un plus.
· Habilidades de ingles escrito y hablado como mínimo en un 90%
· Dos años de experiencia.
· Educación universitaria relacionada en el área de diseño grafico.
Si tienen conocidos para ambas plazas necesito los curriculums en Ingles ya que tiene que ser evaluados en USA.
Salario quieren saber...apliquen y si los llaman a entrevista alli les dicen.
Cualquier duda por pm.